Privacy Policy
Who we are and what this policy covers
Effective November 2026. This policy replaces all earlier versions of our privacy policy.
Tanglewood Dental Office ("we", "us") is a dental practice at 2520 Postmaster Dr, Oakville, ON L6M 0N2. This policy explains what information we collect through tanglewooddental.ca, how we use, share and protect it, and the choices you have.
It covers this website, our online forms, and the emails and text messages we send. Your dental records are also protected by Canadian privacy law; see Your health information below.
Information we collect
Information you give us. When you contact us or request an appointment through our website, we collect the details you enter, such as your name, phone number, email address, the day and time you prefer, and your message. Please keep your message short and do not include medical details in web forms; our team will ask for anything needed when we speak with you.
Information collected automatically. When you visit, the tools described under Website analytics, advertising and cookies collect technical information such as the pages you view, your device and browser type, your approximate location based on your IP address, and cookie identifiers. Our web host also keeps standard server logs to keep the site secure.
How we use and share information
How we use it. We use the information you give us to:
- answer your messages and appointment requests;
- schedule and provide care, and work with your dental insurance;
- send appointment reminders and the updates you choose (see Text messages and email);
- ask about your experience and invite you to review us;
- run, secure and improve this website and measure our advertising (see the next section).
Who we share it with. We share information only as needed to serve you:
- with the companies that host and manage our website and our patient communications on our behalf, which must keep it confidential and use it only for that work;
- with your dental insurance company, when you ask us to check your benefits or file a claim;
- with the analytics and advertising tools described below, which receive technical information about your visit (see the next section);
- when the law requires it, such as a court order, or to protect the rights and safety of our patients, team and practice.
We do not sell personal information.
Information stored outside Canada. Some of the companies that host our website or run the tools below are based outside Canada, so information they receive may be stored and processed in the United States or other countries and is subject to the laws of those countries.
Website analytics, advertising and cookies
Our website uses a small number of third-party tools to understand how the site is used and to measure the results of our advertising. Each is listed below with a link to its privacy statement and the way to opt out. Not every tool listed is active on every page or at all times.
These tools receive technical information about your visit: the pages you view, the date and time, your device and browser type, your approximate location based on your IP address, the page that referred you, where you click and how far you scroll, and a random identifier stored in a cookie so repeat visits can be counted.
- Google Analytics (Google LLC): visitor counts and page statistics. Google keeps this data for the retention period set in our account. Privacy statement: policies.google.com/privacy. Opt out: the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Google Ads conversion tracking (Google LLC): records when a visit that began from one of our ads leads to a call or a form submission. Where we use it, it also lets us show our ads to people who have visited this website when they browse other sites (remarketing); Google and other vendors use cookies to show those ads based on your past visits to our websites. Privacy statement: policies.google.com/privacy. Opt out: adssettings.google.com, or youradchoices.ca for other vendors.
- Heatmaps (Crazy Egg, Inc.): heatmap tools show, as totals across many visits, where visitors click and how far they scroll on a page, so we can see which parts of a page are useful. We use them for heatmaps only: they do not record your session, your keystrokes or anything you type. Privacy statement: crazyegg.com/privacy. Opt out: crazyegg.com/opt-out.
- Meta Pixel (Meta Platforms, Inc.): measures the results of our Facebook and Instagram advertising. Privacy statement: facebook.com/privacy/policy. Opt out: facebook.com/adpreferences.
- Other advertising platforms (such as search engine and social media ad networks, when we advertise on them): record when a visit that began from one of our ads on that platform leads to a call or an appointment request. They receive the same information as the tools above. Opt out: each platform's ad settings, or youradchoices.ca.
- Call tracking: the phone number shown on this website may change depending on how you reached us, so we can see which advertising leads to calls.
- Google reCAPTCHA (Google LLC): protects our forms from spam and automated abuse. Privacy statement: policies.google.com/privacy.
- Accessibility menu (UserWay Inc.), where present: provides the accessibility tools on this site. Privacy statement: userway.org/privacy.
You can also block or delete cookies in your browser settings; the tools above then cannot recognize repeat visits.
Depending on the tools in use, these cookies may be set (Crazy Egg also sets short-lived technical cookies listed at crazyegg.com/cookies):
| Cookie | Set by | Purpose | Lifetime |
|---|---|---|---|
| _ga, _ga_* | Google Analytics | Distinguishes visitors and sessions | 2 years |
| _gcl_au, _gcl_aw | Google Ads | Links a call or form to an ad click | 90 days |
| IDE (on doubleclick.net) | Google Ads | Shows our ads to past visitors on other sites | Up to 2 years |
| _ce.s | Crazy Egg | Distinguishes visits for heatmaps | 1 year |
| cebs, cebsp_ | Crazy Egg | The current visit and the pages viewed in it | Session |
| _ce.blk | Crazy Egg | Remembers that you opted out of Crazy Egg | 1 year |
| _fbp | Meta Pixel | Links results to Facebook and Instagram ads | 90 days |
| _GRECAPTCHA | Google reCAPTCHA | Spam protection on forms | 6 months |
Text messages and email
Text messages. By opting into our SMS service, you agree to receive SMS messages sent via phone, which may include marketing messages, updates, and reminders. You can withdraw your consent at any time by following the opt-out instructions in each message. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help, or call us at (289) 813-7751. Carriers are not liable for delayed or undelivered messages. Agreeing to marketing messages is not a condition of receiving care.
Mobile phone numbers, text message opt-in information and messaging consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes.
We send marketing emails and text messages only with your consent, as Canada's anti-spam law requires, and each one tells you how to unsubscribe.
Email. We use your email address to respond to you, send appointment information and, if you agree, our updates. To stop our updates, email [email protected] or use the unsubscribe link in any marketing email, and we will promptly remove you from our list. We may still contact you about appointments and care you have scheduled.
Security, other websites and children
Security. Everything you send through this website is encrypted in transit (HTTPS). Access to the information you submit is limited to our team and the service providers who need it to do their work. No website or email system is completely secure, so if you would rather not send something online, call us instead.
Other websites. Our website links to other sites, such as our social media pages and online maps. Those sites have their own privacy policies, and we are not responsible for how they handle information.
Children. This website is intended for adults, including parents and guardians arranging care for their children. We do not knowingly collect information directly from children through this website; if we learn that we have, we will delete it.
Your health information and your choices
Your health information. As a dental practice in Ontario, we protect our patients' personal health information as Canadian and Ontario privacy laws require. How we collect, use and protect your health information as a patient is described in our patient privacy policy, available at our office or on request.
Your choices. You can ask to see the personal information we hold about you, and ask us to correct it, by contacting us below. Information that is part of your dental record is kept for the periods Ontario rules require. You can opt out of each analytics and advertising tool using the links above, and block cookies in your browser.
Questions or concerns. Our privacy officer is responsible for how we handle personal information and can be reached using the contact details below. If we cannot resolve a concern, you can contact the Office of the Privacy Commissioner of Canada or the Information and Privacy Commissioner of Ontario.
Do Not Track. Our website does not currently respond to Do Not Track or Global Privacy Control browser signals. You can still turn the tools off with the opt-out links above or your browser settings.
Changes and contact
We may update this policy as our website and services change. We will post any changes on this page, and the effective date at the top shows when it last changed.
Questions about this policy or your information:
Tanglewood Dental Office
2520 Postmaster Dr, Oakville, ON L6M 0N2
Phone: (289) 813-7751
Email: [email protected]